District Information


Billing/Service Requests: (808) 883-2046 or (877) 886-7784 (toll free)
After-Hours Emergency: (answering service): (808) 870-7203

Field Office

2010 Honoapiilani Highway
Lahaina, HI 96761
Office hours: 7:00 a.m. – 3:30 p.m.
Monday through Friday
(Closed Federal holidays)
General Inquiries: (808) 661-4510
Fax: (808) 662-0785

Customer Center/ Walk-In Payments
(Big Island)

68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Note: The Customer Center lobby is currently closed. We are still available to serve you by phone.

Phone: (808) 883-2046
Fax: (808) 883-2064
Toll Free: (877) 886-7784
Customer Center map (Google)

Mail Payments to

Hawaii Water Service
P.O. Box 384809
Waikoloa, HI 96738

Mail Other Correspondence to

P.O. Box 13220
Lahaina, HI 96761

General Manager

Tony Carrasco

General Information

Since 2002, Hawaii Water Service has provided high quality water to Ka'anapali customers. We are committed to supplying you, our valued customer, with a reliable water supply that meets all water quality standards.

Pay Stations (requires payment stub)

Western Union at Foodland Lahaina #22 878 Front Street #6B Lahaina, HI 96761 Note: $2 Western Union service charge. Please notify the Customer Service Center if you are paying an overdue bill at the pay station.