District Information


Billing/Service Requests: (808) 883-2046 or (877) 886-7784 (toll free)
After-Hours Emergency: (answering service): (808) 883-9221

Customer Center/ Walk-In Payments

68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Note: The Customer Center lobby is currently closed. We are still available to serve you by phone.

Phone: (808) 883-2046
Fax: (808) 883-2064
Toll Free: (877) 886-7784
Customer Center map (Google)

Mail Payments/ Correspondence to

Hawaii Water Service
P.O. Box 384809
Waikoloa, HI 96738

General Manager

Tony Carrasco

General Information

Hawaii Water acquired Kapalua Water Company and Kapalua Waste Treatment Company from Maui Land & Pineapple Company in 2021. Hawaii Water provides water and wastewater service to 1,000 customer connections in the Kapalua, Maui resort area. Kapalua’s water and wastewater utilities serve homes, hotels, condominiums, golf courses, restaurants, and other resort amenities in West Maui.