Kapalua
Billing/Service Requests: (808) 883-2046 or (877) 886-7784 (toll free)
After-Hours Emergency: (answering service): (808) 883-9221
Customer Center/ Walk-In Payments
68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Note: The Customer Center lobby is currently closed. We are still available to serve you by phone.
Phone: (808) 883-2046
Fax: (808) 883-2064
Toll Free: (877) 886-7784
Customer Center map (Google)
Mail Payments/ Correspondence to
Hawaii Water Service
P.O. Box 384809
Waikoloa, HI 96738
General Manager
Tony Carrasco