District Information


Billing/Service Requests: (808) 883-2046 or (877) 886-7784 (toll free)
After-Hours Emergency: (answering service): (808) 937-4226

Physical Address

87 MM Queen Kaahumanu Highway
Kailua-Kona, HI 96740
Office hours: 7:00 a.m. – 3:30 p.m.
Monday through Friday
(Closed Federal holidays)
Maintenance Facility
Call (808) 325-3844
Fax: (808) 325-3004

Customer Center/ Walk-In Payments

68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Note: The Customer Center lobby is currently closed. We are still available to serve you by phone.

Phone: (808) 883-2046
Fax: (808) 883-2064
Toll Free: (877) 886-7784
Customer Center map (Google)

Mail Payments/ Correspondence to

Hawaii Water Service
P.O. Box 384809
Waikoloa, HI 96738

General Manager

Tony Carrasco

General Information

Since 2008, Hawaii Water Service has provided high quality water and wastewater utility services to Kukio residents. We are committed to supplying you, our valued customer, with a reliable water supply and wastewater services that meet all water quality standards.