Billing/Service Requests: (808) 657-6368 or (808) 883-2065
After-Hours Emergency: (808) 883-2046; (808) 883-9221 answering service
Customer Center/ Walk-In Payments
68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Phone: (808) 657-6368; (808) 883-2065
Fax: (808) 883-2064
Customer Center map (Google)
Since 2003, Hawai'i Water Service has provided high-quality water and wastewater utility services to homes, condominiums, hotels, golf courses, and shops on Maui and the Big Island. We began serving as the operator of the Keauhou wastewater system in October 2018. We are committed to supplying you, our valued customer, with reliable wastewater service that meet all water quality and environmental standards.