District Information


Billing/Service Requests: (808) 883-2046 or (877) 886-7784 (toll free)
After-Hours Emergency: (answering service): (808) 870-7203

Waste Water Plant

2801 Liholani Street
Pukalani, HI 96768
Office hours: 7:00 a.m. – 3:30 p.m.
Monday through Friday
(Closed Federal holidays)
General Inquiries: (808) 661-4510

Customer Center/ Walk-In Payments
(Big Island)

68-1845 Waikoloa Road, Unit 216
Waikoloa, HI 96738
Office hours: 8:00 a.m.–4:30 p.m.
Monday through Friday
(Closed Federal holidays)
Note: The Customer Center lobby is currently closed. We are still available to serve you by phone.

Phone: (808) 883-2046
Fax: (808) 883-2064
Toll Free: (877) 886-7784
Customer Center map (Google)

Mail Payments/ Correspondence to

Hawaii Water Service
P.O. Box 384809
Waikoloa, HI 96738

General Manager

Tony Carrasco

General Information

Hawaii Water Service's Pukalani Water Reclamation Facility is the first wastewater treatment plant in the State of Hawaii to use state-of-the-art flat plate membrane bio-reactor filtration (MBR) technology. It treats 200,000 gallons of wastewater per day to a high-quality effluent used to irrigate the neighboring golf course. Hawaii Water selected the flat plate membrane process because it has a very small footprint, is less costly to maintain, and produces water that can be reused without restriction, freeing up precious potable water supplies. The plant is more reliable and environmentally friendly than the old plant, which was originally constructed over 35 years ago.

Pay Stations (requires payment stub)

Western Union at Foodland Pukalani #24 55 Pukalani Street Pukalani, HI 96768 Note: $2 Western Union service charge will be applied. Please notify the Customer Service Center if you are paying an overdue bill at the pay station.