West Maui Update: Conservation Lifted for Ka’anapali Customers
Update: Our systems have stabilized on grid power, and we are canceling the emergency conservation request for our Ka’anapali customers. You may resume normal water use. We will continue to monitor the system and reach out if any conservation measures need to be reinstated. Conservation measures are still in place in Kapalua, as we continue to operate that system on generator power.
Thank you for your cooperation as we worked to keep our system operational on generator power and then ensure it remained stable on grid power. We continue to keep all those affected by this tragedy in our hearts.
August 17, 2023
Our hearts remain with all those who have been affected by the devastating fires, and we thank you for your efforts to conserve water as our water systems were operating on generator power. While part of our systems begins to return to electric utility power, we ask that you continue to conserve water, particularly by limiting irrigation, until further notice, as a portion of our systems remains on generator power. We are also working to ensure that the portion of our systems back on grid power continues to operate properly.
Just as a reminder, your water remains safe to use and drink. Our Ka’anapali and Kapalua systems are NOT under any boil water advisory or do-not-drink order.
We will let you know when our systems are fully back and stabilized on grid power, and you can resume normal water use. For more information, watch this page for updates.
August 14, 2023
We understand that there is confusion about which water systems are under a boil water advisory or do-not-drink order. Hawaii Water Service customers in our Ka’anapali and Kapalua systems are NOT under any boil water advisory or do-not-drink order. Water for our customers remains safe to use and drink.
If you have any questions, please contact us at (808) 883-2046, toll-free (877) 886-7784, or customerservice@hawaiiwaterservice.com. Our hearts are heavy for everyone impacted by these devastating fires, and our thoughts and prayers remain with all those affected.
August 11, 2023
Our thoughts and prayers remain with everyone affected by the devastating wildfires that have hit Lahaina and other parts of Maui, and our hearts break for all those lost and impacted. If you are in need of assistance, Maui County has set up a distribution center at the Ritz-Carlton in Kapalua and multiple evacuation centers in Wailuku, Pukalani, and Kahului.
We’d like to take a moment to provide a water system update. There is currently no boil water advisory or do-not-drink order for any Hawaii Water Service customers. Please be assured that water in our service areas remains safe to use and drink, as we have not experienced any system outages. Our Maui crews continue working to operate the water system to keep water flowing to you. If any issues with the water system arises, we will notify our Ka’anapali and Kapalua customers directly.
We ask that Hawaii Water Service customers and visitors in the Ka’anapali and Kapalua areas continue to conserve water as much as possible, with our systems still running on generator power (which relies on limited fuel supplies). Turning off irrigation systems and limiting indoor use will help prevent water service interruptions due to the widespread power outage. We want to clarify that we are not turning off water service, we just ask you to conserve.
If you have any questions, please contact us at (808) 883-2046, toll-free (877) 886-7784, or customerservice@hawaiiwaterservice.com.
As we come together to support those affected by the fires, including our own team members, we invite you to join us in contributing to the Maui Strong Fund established by the Hawaii Community Foundation. Donations of non-perishable food, bottled water, hygiene items, clothing/slippers, blankets/pillows, and storage containers/duffel bags are also being accepted at the War Memorial Complex.
August 9, 2023
Due to the devastating fires currently impacting Maui and the widespread power outage, we are asking our Ka’anapali and Kapalua customers to please conserve water as much as possible until further notice. Please turn off irrigation systems and use only as much water as absolutely needed indoors for health and safety purposes.
Our water system is currently operating on generator power, which will require limited diesel supplies to keep functioning. Your conservation efforts will help reduce the possibility of any water service outages.
We will update you when you can resume normal water use. Thank you for your cooperation, and please stay safe. Our hearts and thoughts go out to all those who are currently affected by the fire.