Hawaii Water recognizes the impact the coronavirus pandemic is having on all of its customers, but it is encouraging those who have been especially hard hit—by a job loss, illness, or other hardship—to call Customer Service for assistance.
“We want to help our customers through this unprecedented, challenging time. Now more than ever, we want customers to know we are here for them,” said Martin A. Kropelnicki, President and CEO.
To minimize personal contact, we have closed our Customer Center lobby until further notice, but we are still here to serve you. If you need to make a payment, you may do so online, or see other ways to pay your bill. We are also available to assist you personally. If you need assistance during business hours, please contact us by phone, email, or through our Contact Us page.
If you are having difficulty paying your water bill, please contact us. We offer payment arrangements and extensions to help, and we do not charge interest on bills. Additionally, in March, we began temporarily suspending collections activities and shutoffs on residential service connections for non-payment and restored service to accounts previously disconnected for nonpayment.
Information on Possible Scams
Some scammers are using the COVID-19 emergency to their advantage. If you receive a call about your water bill and are unsure whether it is legitimate, please hang up, do not provide any credit card or personal information, and call Customer Service for verification.
For general information about scams targeting utility customers, see our Protecting Yourself Against Utility Scams page.