On February 26, 2021, The Guardian published an article about the disproportional impact of drinking water quality violations on some communities.
It is important to keep in mind that there are more than 50,000 water systems in the United States, and more than half of those serve fewer than 500 customers. Because of this massively fragmented water grid, aging infrastructure, and increasingly stringent water quality standards, many small systems struggle to meet water quality standards. Of course, all Americans — regardless of the size of the city or town they live in — deserve to have safe water.
Hawaii Water’s highest priority is protecting our customers’ health and safety. We continuously monitor our systems to ensure the water our customers receive meets or surpasses all federal and state water quality standards. The water quality standards are set by public health experts, and as data and regulations evolve, Hawaii Water is committed to meeting all new regulations.
Hawaii Water recognizes that serving our customers means more than complying with regulations. We have and continue to work with smaller, struggling water systems in the state to find ways to assist their customers. We also work hard to provide all customers in our service areas — regardless of their socioeconomic situation — a reliable supply of safe, high-quality water. For those experiencing financial hardship in our service areas, we are committed to helping them through a variety of ways. If you have concerns about your water system or are experiencing difficulty paying your water bill due to COVID-19 or other circumstances, please Contact Us. We are here to help.