Conservation Request

As a responsible steward of Hawaii’s most precious resource, “wai” or water, Hawaii Water Service is committed to ensuring a reliable water supply, both now and in the future. While our wells are currently keeping up with the increase in demand that recent tourism levels have brought, we continue to partner with both residential and commercial customers, including resorts and restaurants, to help conserve water every day.

We encourage residents, businesses, and tourists to keep using water wisely to help preserve Hawaii’s limited water supply.


To minimize personal contact, our Customer Center lobbies are closed until further notice. But, we are still here to serve you!

If you need to make a payment, you may do so here, or see other ways to pay your bill.

We are also available to assist you personally. If you need assistance during business hours, please contact us by phone, email, or through our Contact Us page.

We have suspended water service disconnections during this time, but if you are having difficulty paying your water bill, please contact us.

Thank you for your understanding.