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Hawaii Water. Quality. Service. Value.
  • Customer Care

      Customer Care

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  • Conservation

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    • Conservation Tips
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      Water Quality

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    • Water Quality Reports
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  • In Your Community

      In Your Community

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    • In the Community
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 May 9, 2025 - Ka’anapali: Mandatory Water Conservation Advisory Issued  May 8, 2025 - Kapalua: Mandatory Non-Potable Conservation Update

Help

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Customer Care FAQs

  • What happens to my water service during a PSPS event?
  • Who can I contact about accessibility issues I encounter on this site?
  • How can I protect myself against utility scams?
  • How do I read my bill?
  • What forms of payments does Hawaii Water accept?
  • What are my payment options?
  • What do I do if I have billing questions?
  • What should I do if my bill seems higher than usual?
  • Is there a special discontinuation notification service for elderly or handicapped customers?
  • I received a message to call my local Customer Center. When is it open?
  • Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
  • How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
  • Is Hawaii Water responsible for plumbing leaks?
  • How do I discontinue or transfer my water service?
  • How do I read my meter?
  • How can I tell if I have a plumbing leak?
  • How can I tell if my toilet has a leak?
  • If my toilet’s leaking, what can I do about it?
  • How can I prepare for and react to emergencies?
  • What can I do to protect my pets?

About Hawaii Water

  • Company Information
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Conservation

  • Conservation Tips
  • Look for Leaks
  • Other Resources

Customer Care

  • Phone, Email, Mail
  • Office Closure Dates
  • Find Your District
  • Update Contact Information
  • Start/Stop Service
  • Emergency Preparedness
  • Contact Us

Bills

  • Pay Your Bill
  • Payment Options
  • Automatic Payment Service (APS)
  • Pay Stations
  • High Bills

Water Quality

  • Water Quality Reports
  • Facts on Fluoridation
  • Potential Contaminants

Community

  • In the Community
  • Charitable Contributions
  • Scholarship Program

Help

  • Customer Care FAQs
  • Conservation FAQs
  • Water Quality FAQs
  • Rates FAQs
  • Video Library
  • Site Map

Rates

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Customer Service

(877) 886-7784

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