Skip to content
  • Contact Us
  • Facebook
  • RSS
  • Video Library
  • Welcome
  • Overview
  • Usage
  • Usage History
  • Transactions
  • Pay My Bill
  • Logout
  • Forgot username or password
  • Create account
Hawaii Water Service. Quality. Service. Value.
                           
  • Districts

      Districts

      https://www.hawaiiwaterservice.com/wp-content/uploads/2019/04/menu-districts.png
    • Find My District
    • Ka’anapali
    • Kalaeloa Barbers Point
    • Kapalua
    • Keauhou
    • Kukio
    • Pukalani
    • Waikoloa
  • Customer Care

      Customer Care

      https://www.hawaiiwaterservice.com/wp-content/uploads/2019/04/Customer-Care.png
    • Pay Your Bill
    • Update Contact Information
    • Payment Options
    • High Bills
    • District Phone Numbers
    • Office Closure Dates
    • Locate a Payment Center
    • Emergency Preparedness
    • Start/Stop Service
    • Contact Us
  • Conservation

      Conservation

      https://www.hawaiiwaterservice.com/wp-content/uploads/2019/04/Conservation.png
    • Conservation Tips
    • Look for Leaks
    • Other Resources
  • Water Quality

      Water Quality

      https://www.hawaiiwaterservice.com/wp-content/uploads/2019/04/Water-Quality.png
    • Water Quality Reports
    • Facts on Fluoridation
    • Potential Contaminants
  • In Your Community

      In Your Community

      https://www.hawaiiwaterservice.com/wp-content/uploads/2019/04/In-Your-Community.png
    • In the Community
    • Charitable Contributions
    • ESG Report
    • College Scholarship Program
See all alerts
 January 25, 2023 - Scheduled maintenance January 28  January 11, 2023 - Urgent water conservation request for Kapalua non-potable water customers  March 12, 2020 - CUSTOMER CENTER LOBBIES CLOSED

Help

  • Customer Care FAQs
  • Conservation FAQs
  • Water Quality FAQs
  • Rates FAQs
  • Video Library
  • Site Map

Customer Care FAQs

  • Who can I contact about accessibility issues I encounter on this site?
  • How can I protect myself against utility scams?
  • How do I read my bill?
  • What forms of payments does Hawaii Water accept?
  • What are my payment options?
  • What do I do if I have billing questions?
  • What should I do if my bill seems higher than usual?
  • Is there a special discontinuation notification service for elderly or handicapped customers?
  • I received a message to call my local Customer Center. When is it open?
  • Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
  • How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
  • Is Hawaii Water responsible for plumbing leaks?
  • How do I discontinue or transfer my water service?
  • How do I read my meter?
  • How can I tell if I have a plumbing leak?
  • How can I tell if my toilet has a leak?
  • If my toilet’s leaking, what can I do about it?
  • How can I prepare for and react to emergencies?
  • What can I do to protect my pets?

About Hawaii Water

  • Corporate Information
  • Latest News
  • Current Alerts
  • Infrastructure Updates
  • District Information
  • State Map

Conservation

  • Conservation Tips
  • Look for Leaks
  • Other Resources

Customer Care

  • Pay Your Bill
  • Payment Options
  • Update Contact Information
  • High Bills
  • District Phone Numbers
  • Office Closure Dates
  • Locate a Payment Center
  • Emergency Preparedness
  • Start/Stop Service
  • Contact Us

Water Quality

  • Water Quality Reports
  • Facts on Fluoridation
  • Potential Contaminants

Community

  • In the Community
  • Charitable Contributions
  • ESG Report
  • College Scholarship Program

Help

  • Customer Care FAQs
  • Conservation FAQs
  • Water Quality FAQs
  • Rates FAQs
  • Video Library
  • Site Map

Rates

  • Rates and Tariffs
  • General Rate Case
  • Other Filings

Corporate Web Site

  • Corporate Overview
  • Investor Relations
  • Stock Information
  • Sustainability Policy
  • Careers

Customer Service

(877) 886-7784

Copyright © 2009–2023 Hawaii Water Service

Policies

  • Accessibility Statement
  • Privacy Policy
  • Terms of Use