General Rate Case

On December 29, 2017, Hawaii Water Service filed a General Rate Case application with the Hawaii Public Utilities Commission seeking recovery of capital investments in the Waikoloa Village and Waikoloa Resort Systems.

In the Waikoloa Resort, the application requests, among other things, recovery of upgrades made to the Supervisory Control and Data Acquisition (SCADA) system; construction of two new water wells; upgrades to a third well, electrical building, water mains, and a storage tank; relocation of wastewater mains; piping for a wastewater pump station; and the remainder of the new wastewater treatment plant (R-plant) construction that were not previously included in rates. While customers have been served by the R-plant since 2012, Hawaii Water had previously included only a portion of the plant in rates to reduce the impact to customers.

In the Waikoloa Village, the application requests, among other things, recovery of SCADA improvements, construction of the two abovementioned water wells shared with the Waikoloa Resort system, improvements to a third water well and electrical building shared with the Resort system, wastewater piping repairs, construction of the wastewater treatment plant (K-plant), and purchase of a jetting/vacuum truck.

We work hard to keep costs down, and subsequently our customers’ bills, while at the same time fulfilling our responsibility to keep their water and wastewater systems reliable. While we do not yet know what the Commission will approve or the impact to customers’ bills, we will seek a multi-year phase-in of the new rates in the Waikoloa Village and Waikoloa Resort Sewer systems to reduce any impact. It’s part of our commitment to providing our customers with quality, service, and value.

We will post updates here as they occur. For more details on the filing and the rate-setting process, see our General Rate Case Docket No. 2017-0350 (Waikoloa Resort), Docket No. 2017-0449 (Waikoloa Village Sewer), and Docket No. 2017-0450 (Waikoloa Village Water) below. You can also view the filing and related documents at (Docket No. 2017-0350, 2017-0449, or 2017-0450 for Waikoloa Resort, Waikoloa Village Water, and Waikoloa Village Sewer, respectively).

GRC Application Documents

Additional Information