General Rate Case

On February 28, 2019, Hawaii Water Service filed a General Rate Case with the Hawaii Public Utilities Commission (HPUC) to seek recovery of capital investments made in its Kukio water and sewer systems, which serve customers in the Kona area of Big Island. If approved as filed, total annual revenue would increase by $660,216.

The increase includes $452,560 to maintain and upgrade the water system and $207,656 for the sewer system. This reflects, in part, infrastructure improvements made since 2013 to pump, well, electrical, water treatment, water storage tank, and wastewater treatment plant equipment, along with upgrades to both the water and wastewater Supervisory Control and Data Acquisition systems.

We are committed to delivering safe, reliable, and high-quality water and wastewater services to our Kukio system customers and operating in an environmentally responsible manner. We also work hard to operate efficiently and keep costs down. It’s part of our commitment to providing our customers with quality, service, and value. We do not yet know what the Commission will approve or the impact to customers’ bills.

The HPUC will thoroughly review Hawaii Water’s operations, finances, service, and capital improvements before approving any change in rates. No change is expected to become effective until the fourth quarter of 2019. The last rate increase approved for Kukio was in 2015.

We will post updates here as they occur. For more details on the filing and the rate-setting process, see our General Rate Case Docket No. 2018-0388 below. You can also view the filing and related documents at dms.puc.hawaii.gov/dms (Docket No. 2018-0388).

GRC Application Documents