Customer Assistance: We’re Here to Help

Customer service representativeHawaii Water recognizes that customers sometimes have difficulty making ends meet—due to job loss, illness, or other hardship—and offers several ways to help you manage your water bill.

If you are having difficulty paying your water bill, please contact us. We offer payment arrangements and extensions to help, and we do not charge interest on bills.

Information on Possible Scams

Some scammers attempt to take advantage of customers by convincing them that payment must be made immediately to avoid disconnection of service. If you receive a call about your water bill and are unsure whether it is legitimate, please hang up, do not provide any credit card or personal information, and call Customer Service for verification.

For general information about scams targeting utility customers, see our Protecting Yourself Against Utility Scams page.